Working Together, Learning Together

At Heinemann, we believe that people only do great work if they enjoy it. Life is short, you should work somewhere awesome. That’s why we offer far more than just a secure job and reliable income. Our priority is making sure our staff are happy in the long term. We’ve built our business on a passion for excellence and by collaborating with one another to  provide first-class services to all our customers. 

More than just a job

There’s a sense of camaraderie here; a feeling of belonging.  And we view our long working relationships with employees as proof that they feel welcome and valued at Heinemann. And because we want to be the best, we want you to be your best. We ensure that you have the opportunity to inject your own individual personality and experiences into your day-to-day work, and that you feel you’re taken seriously in the process. Because only then can you be truly passionate about what you do and make decisions that help both you and the company move forward.

I first joined the Finance department of Heinemann Asia Pacific as an Accountant in May 2011. I am currently heading and managing a team of 7 staff across Singapore and Malaysia. As the Head of Accounting, I ensure that process mapping across all departments is optimized and that everything works in a faultless manner. In addition, I am also responsible for providing support on day-to-day operational matters and project testing. What I like about working at Heinemann Asia Pacific is the dynamic and diverse environment. I get to meet and interact with colleagues of different nationalities, cultures and background which makes my work very interesting.
Systematic working and a high level of accuracy is crucial in my role as the Finance department is connected to all departments. Close coordination with various departments and shop operations is important because the end results will always be to produce a transparent process and accurate financial numbers.
At HAP, accounting is more than crunching numbers on the calculator and working with excel files. Day-to-day work never feels routine as something new happens every day. There are new challenges to face every day and this requires a strong hands-on approach.
Working at HAP is fun and everyone has the chance to grow within the organization. The rapid development of HAP never ceases to amaze me and I am always looking forward to a ‘HAPpening’ day at work!

It is such an amazing experience being part of the Heinemann family. As one of the earlier employees to join Heinemann Asia Pacific (HAP) since 2011, I am extremely pleased to be one of the lucky few to have witnessed the evolution of HAP, and more importantly, be a part of its success! The HAP family has since entrusted me to setup a team to manage the South East Asia distribution business in full confidence. This has given me the opportunity to learn, grow and develop the team and also myself indefinitely. It gives me great pleasure to represent the HAP family at this capacity.
In the end, it is just really cool being a part of the HAP family. The positive energy and passion within the organization is just phenomenal!

Hi, I am Abhishek Goel and I manage SAP solutions for Heinemann. I started my career at Heinemann Asia Pacific in 2015 bringing in 9+ years of SAP Retail experience.
Being a part of IT, I understand the responsibility to work in hand to hand with users to enable business to overcome challenges. We handle the business requirements and projects on regular basis with a lot of analysis and research to ensure proper delivery of robust solutions in perfect time frame.
Tools and technology play a vital role for the business. It gives new power to run processes faster, efficient, accurate, and helps in bringing more value to service, customer satisfaction and turnover.
At Heinemann, we care for our customers with the hunger of serving them better. It is essential to ensure the right product, at the right place, at right time with right quantity, and to help achieve this, IT comes into action.

I have been with Heinemann Asia Pacific for almost 6 years now, and have had the great pleasure of looking after the Fashion & Accessories Category for the region. I am of Filipino descent, but grew up in Hong Kong and the US before working in New York, London and now Singapore, always within the Fashion Industry. I love fashion and am passionate about product. My job here at Heinemann encompasses a myriad of responsibilities - brand selection, relationship management, negotiations, merchandising, trend analysis...There is never a dull day here! My role at the company has evolved greatly during my time here, and I have seen the company go from being an up-start/start-up in the region to now managing a flagship location in my category - Sydney Airport. Sydney Tax & Duty Free was a first for Heinemann in many ways - it raised the bar in terms of presentation and offer, gave us the opportunity to start relationships with a number of new brands, and enabled us to build competence in new categories. Having had the good fortune to live and work in the US, Europe and Asia, the Travel Retail channel is a great fit - it enables one to work on and to understand various different markets and to work in a dynamic and ever-evolving industry. Heinemann in particular is a truly special place to work within this industry - a truly international company, with employees from all over the world, that still manages to touch their individual employees and maintain a family spirit throughout. It is utterly unique.

We see our staff as people, not numbers

Heinemann Asia Pacific provides an enriching job experience through a culture of passion, ownership and trust. The size and scope of our business means that the opportunities on offer are as diverse as the people that work here. This diversity allows our employees to respect, value and learn from one another and create innovative ideas. Because we are a lean team, we are able to bring each and every employee from different divisions together to work towards the same goal.

In addition to a fantastic work place and the opportunity to work with one of the world’s leading travel retail companies, we also offer:

  • A robust Employee Benefits/ Employee Assistance Program

  • Long service appreciation awards and reward

  • Employee oriented events throughout the year

In addition to the above, at our Regional Headquarters in Singapore, we offer:

  • Fruits, snacks and possibly the best coffee in Singapore
  • A beautiful pantry with breathtaking views of the city
  • A cozy break out area with a table tennis/pool table and board games
  • A separate nursing room with a comfortable couch, a mini fridge and a wash basin that provides our female employees a clean and private space

Heinemann Asia Pacific

If you enjoy the challenge of a start-up coupled with the backing of a global travel retail leader, Heinemann Asia Pacific may just be the place for you.

Please take a look at our current open positions listed below. If none of the listed positions is calling out to you, please send us your application using the contact information below and we will get in touch with you when something suitable opens up.

We’ re looking forward to hearing from you! Contact us directly:
T +65 6671 1913, hr@heinemann.com.sg

Business Support Officer (Digital Commerce/Reporting) at Heinemann Asia Pacific

Job Responsibilities

  • Participate in requirements gathering, test, implementation and support of Digital Commerce and Reporting requirements and projects
  • 1st level support for Digital Commerce and Reporting applications and interfaces
  • Coordinates with German-based consultants from the headquarters to ensure consistency with Heinemann standard and processes
  • Manages high priority, critical requirements in terms of quality, performance, maintainability and scalability

Reporting

  • Responsible for reporting requirements using SAP BI, BEx Analyzer and web portal technology
  • Works closely with cross functional departments for support on their daily reporting requirements to validate the data, investigate in case of errors and trouble shoot if needed
  • Prepares report format and design based on business requirements

Digital Commerce

  • Responsible for support of all digital channels (CRM, Loyalty, webshop, Apps)
  • Responsible for the overall digital reporting and monitoring

Interface to the following departments:

  • Retail Outlets
  • Regional Departments: Finance, Controlling, Sales, Logistics, Purchasing, Operations, Business Support and IT
  • Reports to Business Support Manager

Candidate Profile

  • Degree in business administration, computer science, or an equivalent education
  • Several years of experience in a Retail or Distribution environment is an advantage
  • Strong proficiency in MS Excel
  • Experience with data handling, extraction and manipulation into presentable formats
  • Knowledge on business warehouse systems (especially SAP Business Objects, BEx Analyzer and web portal technology)
  • Good understanding on Digital Commerce or Omnichannel solutions
  • General process knowledge or background in Retail or Distribution industry
  • Experiences with SAP (in SAP modules Retail, SD, MM, FI, CO is an advantage)
  • Strong conceptual and analytical skills with the ability to translate business requirements to application solutions
  • Excellent communication and interpersonal skills
  • Ability to multitask
  • Solutions-oriented, proactive and works independently in a team
  • Possess professional integrity and initiative
  • Required language skills: English (verbal and written)
  • Willing to travel

About the Company
We are the Asia Pacific regional headquarters of a leading global travel retail company. Our group has 137 years of experience in international Duty Free & Travel Retail. We globally operate over 300 stores at 77 airports in 28 countries. We are expanding our businesses in the Asia Pacific and are currently looking for a Business Support Officer (Digital Commerce/Reporting) to join our Singapore team.

To apply, please forward your resume and cover letter to the Human Resources Team at hr@heinemann.com.sg.

Heinemann Australia

Would you like to join our Heinemann Australia team, which is based at Sydney Airport and operates the largest airport duty free shop worldwide?

We’ re looking forward to hearing from you! Please contact us directly: H.Adra@heinemann.com.au +61 9667 9676

Please find the current vacancies below. 

Sales Consultant at Heinemann Tax and Duty Free, Sydney

Purpose: 
The Sales Consultant is required to provide exceptional level of customer service. The Sales Consultant is an ambassador to the brands within our stores. The Sales Consultant must be capable of working effectively in a changing work environment in an effort to maximise sales figures. The Sales Consultant assists with the continuous development and improvement of general operations and processes. 

Main Responsibilities:

  • To achieve Key Performance Indicators (KPI’s) for the store (s)
  • Provide customer service excellence that is in accordance with company standards
  • Develop a comprehensive understanding of product knowledge and features
  • Ensure merchandising and stock management adheres to company standards
  • Effectively support the team while adapting to a changing work environment
  • Ensure store security adheres to standard policy and any issues are reported
  • Provide effective and accurate payment handling in line with company practices
  • Develop an understanding of company standards, custom requirements, and regulation in relation to the handling and sale of products
  • Promote professional presentation as outlined in the uniform guidelines, and with your team
  • Participate in job related training sessions
  • Ensure compliance with the Competition and Consumer Act (2010
  • Responds to customers inquiries and resolves customer issues in a timely and appropriate manner
  • Ensures that all sales activities are properly processed according to the company’s procedures
  • Demonstrate an understanding of company policies and Workplace Health and Safety regulations, and applying them appropriately in the workplace
  • Sustain a professional work environment, ensuring policies and procedures are upheld

Skills and Experience:

  • Previous retail experience
  • Ability to deliver exceptional customer service
  • Capable of working effectively within a team
  • Multi-lingual advantageous, but not essential
  • Ability to perform well under pressure
  • Capable in achieving Key Performance Indicators  (KPI’s)

How to apply?

To apply, please forward your resume and cover letter to the Talent Acquisition Team at careers@heinemann.com.au.

Sales Team Leader at Heinemann Tax and Duty Free, Sydney

Purpose:
The Sales Team Leader plays an integral part in the team for supervising the delivery of customer service excellence across the team. The Sales Team Leader must provide support, and direction to the team to develop selling tactics to maximise sales growth. The Sales Team Leader assists with the continuous development and improvement of general operation and processes.  This includes both business and people processes and ways of working. 

 

Main Responsibilities:

  • To achieve Key Performance Indicator’s (KPI’s) for the store(s)
  • Provide customer service excellence that is in accordance with company standards
  • Develop a comprehensive understanding of product knowledge and features, and share knowledge with employees via active training of sales staff members
  • Provide coaching, and mentoring to your direct reports  
  • Ensure visual merchandising and stock management adheres to company standards
  • Effectively support the team while adapting to a changing work environment
  • Ensure store security is complying with standard policy and any issues are reported
  • Provide effective and accurate payment handling in line with company practices
  • Develop an understanding of company standards, customs requirements, and regulation in relation to the handling and sale of products
  • Promote professional presentation as outlined in uniform guidelines, and with your team. If uniform guidelines are not adhered to, converse with the employee directly
  • Participate in job related training sessions to build competence
  • Ensure compliance with the Competition and Consumer Act (2010)
  • Demonstrate an understanding of company policies and Workplace Health and Safety regulations, and applying them appropriately in the workplace
  • Sustain a professional work environment, ensuring policies and procedures are upheld and adhered to
  • Assist in all stores operational tasks (inventory, cash protection and loss prevention, and any other tasks that might be required)
  • Maintaining stock records and customer sales record
  • Contributes to team effort by accomplishing related results as needed
  • Participation in the Brand stock counts and transitions

Skills and Experience: 

  • Previous retail experience
  • Demonstrated leadership experience
  • Ability to coach and inspire your team members
  • Proven experience in attaining Key Performance Indicators (KPI’s)
  • Ability to deliver exceptional customer service
  • Able to work autonomously and within a team
  • Capable of working effectively within a team
  • Strong interpersonal and communication skills
  • Multi-lingual advantageous, but not essential
  • Ability to perform well under pressure

How to apply?

To apply, please forward your resume and cover letter to the Talent Acquisition Team at careers@heinemann.com.au

Gebr. Heinemann Group

Are you searching for job positions at the Gebr. Heinemann Group worldwide? Here you´ll find more information about your career at Gebr. Heinemann. 

We are looking forward to hearing from you

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We are always happy to hear from you.